Great Lakes Management

Community Manager at Hoigaard Village

US-MN-St. Louis Park
2 weeks ago
Job ID
2017-1177
# of Openings
1
Category
Management

Overview

 

Great Lakes Management is seeking an experienced and strong Community Manager Hoigaard Village.  Hoigaard Village is a 4 building, 415-unit apartment and townhome rental community located near Highway 100 and 36th Street in St. Louis Park. 

 

Job Objective(s):

Manage the property so as to maximize the value of the owners' investment, generate the required level of cash flow while balancing the needs of the residents and providing leadership to the property management team.

 

Supervision Given and Received:

 

  • Given:  The Community Manager will supervise (hire, train, review, terminate) the property management staff including, but not limited to the Assistant Community Manager, Leasing Consultant(s), Maintenance crew and Caretaking teams.   
  • Received: The Community Manager works under general supervision. The employee is responsible for the method in which to complete their work.

Responsibilities

 

Job Responsibilities and Duties

     Essential Responsibilities

 

  • Hire staff, train, motivate and manage staff and vendors for optimal performance. 
  • Schedule staff and vendor work (for example, weekly schedules, apartment turns, property maintenance, special projects, etc.)
  • Participate in and manage the project’s marketing functions including, but not limited to, the leasing and the lease renewal processes for each of the 4 properties.
  • Perform roommate matching, roommate conflict mediation, and handle other resident-related issues as they arise.
  • Establish and manage the groundskeeping, housekeeping and maintenance processes and standards for the property.
  • Inspect the exterior and interior of the building(s) on a regular basis including, but not limited to, the grounds, common areas,  staff and resident storage areas, vacant apartments, parking garages and/or ramps and all amenity areas. Develop and implement a corrective action plan to address any noted shortcomings.
  • Establish and maintain positive and appropriate staff and resident relations.
  • Establish and maintain positive and appropriate business relationships with clients, Master Lease/Retail tenants, members of the local business community, competitors, municipal officials (including building officials and inspectors along with police and fire personnel), vendors and GLMC site and corporate personnel.
  • Manage the property’s purchasing process including the negotiation of favorable pricing, the ordering of supplies and the verification and approval of invoices while maintaining a working knowledge of site inventories.
  • Manage the collection and processing of rent payments.
  • Manage the payroll and lease commission process.
  • Manage the process of reviewing and updating accounting reports generated by the property's RealPage property management system and GLMC’s staff accountant.
  • Implement and manage all other accounting functions and any operational practices mandated by GLMC.
  • Prepare and submit a weekly leasing and occupancy report for the project.
  • Draft and cooperate with GLMC personnel in the preparation of the annual operations and capital improvement budgets and monitor property performance versus the budgets throughout the year.  Make adjustments as required to insure the project achieves its budgeted goals.
  • Plan and implement as directed by GLMC staff various resident or marketing functions including, but not limited to, Holiday Resident Party, National Night Out, corporate account gatherings and any other events held throughout the year.

Qualifications

  • High School Diploma or equivalent required; some college preferred.
  • 3+ years of on-site experience as a Community Manager managing a Class A or B+ (or 3 or 4 Star) property.
  • The ability to read and understand financial statements, and to develop and implement action plans to address shortfalls in revenue and overages in expenses.
  • Ability to find and understand information about the St. Louis Park submarket and the property's competitors, and to use that data to improve the marketability of the property.
  • Ability to train, mentor and develop staff in order to assist staff in reaching their full employment potential. 
  • Working knowledge of Microsoft applications Word, Outlook and Excel.
  • Knowledge of basic property management accounting practices and procedures.
  • Knowledge of basic building maintenance and housekeeping practices and procedures.
  • Knowledge of basic landscaping and grounds practices and procedures.
  • Ability to organize and prioritize work projects.
  • Ability to maintain resident, financial and other confidential information.
  • Possess the ability to interact tactfully with residents, staff, owners, other management personnel, corporate representatives, vendors and the general public.
  • Follow and adhere to organizational policies and procedures.
  • Must possess a valid driver’s license, acceptable driving record and access to a vehicle and the state-mandated level of automobile insurance.
  • Able to read, write, spell, perform basic math and speak and understand English.
  • Maintain a neat, well-groomed and professional appearance and insure the same of the site staff.

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