Great Lakes Management

  • Caretaking/Housekeeping Supervisor

    Job Locations US-MN-Minneapolis
    Posted Date 4 days ago(5/18/2018 3:00 PM)
    Job ID
    # of Openings
  • Overview

    Laurel Village, a 727-unit apartment community located in downtown Minneapolis, is seeking an experienced Caretaking/Housekeeping Supervisor to effectively manage a seven (7) member housekeeping/caretaking team and to maintain excellent environmental standards throughout its seven (7) residential buildings. 


    Job Responsibilities and Duties

    • Provide the scheduling of caretaking/housekeeping staff for the day-to-day operations, turnover cleaning, and emergency on-call schedule. Approve/Deny time off requests. Track available sick/vacation/floating holiday hours available.
    • Type time sheets for caretaking staff with high accuracy. Ability to understand military time.
    • Training new staff according to the procedures and expectations set in place at Laurel Village.
    • Monitor the turnover cleaning, supply renewal, and scheduling of the Guest Suites.
    • Monitor and oversee vacant resident storage lockers.
    • Conduct walk-outs with vacating residents, collecting keys, Fobs, parking permits and forwarding addresses. Assess, document and photograph all cleaning and damage issues to be charged back to departing residents.
    • Conduct pre-move out inspections of all residents on notice to vacate and assist in determining necessary flooring (carpet and vinyl) replacements.
    • Manage and maintain the entry notes and signoff of work in the “Turnbook” by both yourself and the caretaking/housekeeping staff.
    • Schedule both carpet cleaning and flooring replacements utilizing the purchase order system.
    • Order and maintain inventory of all cleaning supplies utilizing the purchase order system.
    • Approve, code and submit invoices for all purchase orders written.
    • Annually meet with vendors to assure best pricing on supplies to stay within budget.
    • Final inspection of all units after turns have been completed by all turn teams (maintenance, painters, flooring, caretakers, etc.)
    • Inspect all buildings and their common areas, including amenities, to assure excellent cleanliness standards and safety.
    • Write work orders using the (OneSite) property management software.
    • Make minor maintenance repairs to equipment, such as vacuum cleaners and carpet cleaners.
    • Assisting and or covering duties of caretaking/housekeeping staff in keeping all common areas neat, clean and safe. Duties include, but are not limited to vacuuming and edge vacuuming hallways, elevators, and furniture, washing glass windows, mirrors, and doors, sweeping and mopping floors, cleaning and stocking restrooms, dusting, trash removal, washing and polishing woodwork and baseboards, cleaning turns, and delivering packages to residents.


    Physical Requirements (based on essential responsibilities) - Must be able to frequently perform tasks such as, but not limited to, those listed below:

    • Bend and squat to the floor to pick up debris, trash containers and to use cleaning tools and products, etc.
    • See objects within 35 feet to monitor work areas, i.e., determine areas that are in need of cleaning.
    • Discriminate colors to read warnings, labels, wires, etc.


    Must be able to continuously perform tasks such as, but not limited to, those listed below:

    • Move, push, pull and/or lift objects weighing up to 50 lbs.
    • Use hands and arms for simple grasping, pushing and pulling to sweep and mop.
    • Perform tasks requiring actions of muscles or groups of muscles to walk, stoop, bend, lift and to carry objects.
    • Walk and/or stand for prolonged periods of time.
    • Speak clearly and make yourself understood in face-to-face interactions.
    • See objects closely to read directions, instructions, chemical warnings, etc.
    • Hear normal sounds and voices with some background noise to receive verbal instructions, answer telephones, communicate with others, etc.


    Equipment - Must be able to operate:

    • Vacuum (upright and hand-held), edger, mop, broom and other floor cleaning machines
    • Motorized vehicle (i.e., lawn tractor, golf cart, snow removal equipment)



      The Caretaking/Housekeeping Supervisor works indoors in a climate-controlled environment approximately 75% of the time. The Supervisor will be exposed to seasonal conditions in outside weather approximately 25% of the time while performing external tasks such as light grounds work or trash removal, along with transitioning from one building to another, all within a three-block radius in a downtown environment. May experience extreme temperatures: lowest cold temperature of -20 degrees F and highest hot temperature of 100 degrees F.


      Working Hours

      Typically, Monday through Friday 8:00am - 4:30pm, however, the work schedule and hours may vary from week to week. The Caretaking/Housekeeping Supervisor is required to work when the last and/or first day of the month falls on a weekend. The Housekeeping Supervisor is required to participate in on-call rotation and may be required to work beyond the normal schedule.


      General Notes

      • This job description is not intended to be all-inclusive; additional details will be specified by the supervisor. The employee will also perform other reasonable business duties as assigned by the supervisor.
      • Management reserves the right to change job responsibilities, duties and hours as needs prevail.
      • Great Lakes Management Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.


    Qualifications - Required

    • Minimum 5 years supervisory experience in housekeeping, building facilities, or property management required.
    • General knowledge and experience of the rental apartment industry.
    • Strong leadership and the proven ability to effectively manage a culturally diverse team.
    • Ability to problem solve, while still maintaining the ability to understand when a problem needs to be reported to the Community Manager.
    • Reacts calmly, quickly, and effectively when emergencies or extraordinary circumstances occur.
    • Computer experience using Microsoft Word, Excel and Outlook required.
    • Strong attention to detail.
    • Excellent personal standards.
    • Ability to show tact and good judgment when dealing with residents, staff and vendors.
    • Ability to motivate, prioritize, multitask and organize your own responsibilities and those of the caretaking/housekeeping team.
    • Ability to be flexible and capable of working after hours and on weekends when necessary.
    • Ability to work collaboratively with teams in other departments such as Maintenance, Management, Leasing, and Painting.


    • Maintain confidentiality always when privy to sensitive or private information pertaining to staff, vendors and residents.
    • Ability to read, write, spell, speak, and comprehend the English language.
    • Excellent work ethic and dependability.
    • Knowledge of cleaning chemicals and the ability to negotiate pricing and purchase housekeeping supplies.
    • A sensitivity to potential safety threats to residents, employees and vendors and the ability to mitigate those threats.


    Qualifications – Highly Desired

    • Ability to read, write, spell, speak and comprehend the Spanish language.


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