Great Lakes Management

  • Assistant Community Manager (Student Housing)

    Job Locations US-MN-Minneapolis
    Posted Date 4 days ago(5/18/2018 2:59 PM)
    Job ID
    # of Openings
  • Overview

    We have an amazing opportunity right on the campus of the University of Minnesota!  We are seeking an Assistant Community Manager that will have the oppportunity to gain great experience in the Housing Industry.  This person will assist and support the Community Manager in conducting duties and performing responsibilities related to managing multi-family properties.


    Supervision Given and Received:


    GIVEN:   In the absence of the Community Manager, the Assistant Community Manager will supervise (hire, train, review and terminate) the property management staff including: Leasing Consultant(s), Maintenance staff, Caretaking staff, Administrative/Service staff.  Types of position and staffing numbers are determined by property needs and may vary location to location.


    RECEIVED:   The Assistant Community Manager works under general supervision.  The employee is responsible for the method in which to complete their work.


         Essential Responsibilities


    • Resident Services:
    • Handle resident concerns and assist residents with related issues, problem solving, etc. Communicate all operational issues with the Community Manager.
    • Record maintenance requests and communicate all significant maintenance issues to the Community Manager and/or Maintenance Supervisor.
    • Assist with planning, scheduling, preparation and implementation of any resident or marketing functions including, but not limited to, Open House, Safety/Police meeting, National Night Out, and any other events held throughout the year.
    • Accounting & Accounts Payable:
    • Review Rent Roll, Tenant Ledger and Lease Expiration Reports sent from GLMC for accuracy and communicate changes to GLMC Accounting.
    • Move in new residents and move out former residents on property management system and communicate such information to GLMC Accounting.
    • Forward Weekly Marketing Reports for the property to the parties designated to receive such reports.
    • Post rents, concessions and miscellaneous tenant charges on property management system on a monthly basis and communicate any rent or concession changes to GLMC Accounting.
    • Make regular bank deposits and provide GLMC Accounting with required deposit information.
    • Manage the rent collection process, including the sending of late rent letters and the posting of late rent charges, and communicate significant collection issues to the Community Manager.
    • Review outstanding balances detailed on GLMC’s Summarized Aged Receivable report and submit written action plan/update to site’s corporate supervisor.
    • Initiate eviction proceedings for non-payment of rent or other lease violations when necessary or appropriate and as directed by the Community Manager.
    • Process all Security Deposit Dispositions and forward dispositions to GLMC Accounting.
    • Review, approve, code and forward all property invoices to site’s corporate supervisor.
    • Insure that the site’s property management system matches the information maintained and generated by GLMC Accounting 


    • Payroll & Leasing Commissions:
    • In the Community Manager’s absence, review and approve payroll for all non-exempt team members and forward approved timesheets and Time Off Request forms to GLMC’s payroll department.


    • Leasing:
    • Maintain current knowledge regarding apartment floor plans, availability, rates, leasing specials and features.
    • Conduct leasing tours of property in the absence of available Leasing Consultants.
    • Assist the Community Manager in monitoring client files to ensure that the leasing staff is quickly processing the application and lease signing 


    • Other Responsibilities:
    • Assist the Community Manager with parking and towing issues as well as resident, retail and vendor calls.
    • Assist with common area and exterior inspections and all aspects of property management and maintenance.
    • Assist with resident move-in and move-out inspections and in the documenting of skips.
    • Maintain and safeguard confidential resident, staff and property information.
    • Remain flexible, receptive and adaptive to change.
    • Understand and apply basic principals of good housekeeping, maintenance and safety.
    • Perform roommate matching, roommate conflict mediation, and handle other student development needs as they arise.
    • Attend staff, corporate, resident and vendor meetings as required.
    • Perform other related duties as requested by the Community Manager or corporate representative(s).
    • Assist Community Manager and Maintenance Supervisor in conducting pre-move out inspections, move out inspections, Apartment turn-over coordination, and organizing vendor turn information.
    • Assists in establishing and maintaining professional relationship with Master Lease Tenant (U of M) and Retail Master Lease Tenant.


    • High School Diploma or equivalent required; some college preferred.
    • Property management, leasing, customer service and/or supervisory experience preferred.
    • Working knowledge of Microsoft applications Word, Outlook and Excel.
    • Knowledge of basic property management accounting practices and procedures.
    • Knowledge of basic building maintenance, landscaping and grounds and housekeeping practices and procedures.
    • Ability to organize and prioritize work projects.
    • Ability to maintain resident, financial and other confidential information.
    • Possess the ability to interact tactfully with residents, staff, owners, other management personnel, corporate representatives, vendors and the general public.
    • Follow and adhere to organizational policies and procedures.
    • Must possess a valid driver’s license, acceptable driving record and access to a vehicle and the state-mandated level of automobile insurance.
    • Able to read, write, spell, perform basic math and speak and understand English.
    • Maintain a neat, well-groomed and professional appearance.


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