Great Lakes Management

  • Management Assistant

    Job Locations US-MN-Minneapolis
    Posted Date 4 days ago(5/18/2018 2:59 PM)
    Job ID
    # of Openings
  • Overview

    Working in a collaborative environment, show and lease rental units to prospective residents and assist and support the Community Manager in the marketing of the community.


    Job Responsibilities and Duties

         Essential Responsibilities




    • At all times, utilize Fair Housing standards and practices as defined by state and federal law.
    • Insure that an adequate supply of printed leasing materials and, if available, promotional give-a-ways, is/are available to be given to prospective residents.
    • Maintain up-to-date knowledge of the project’s rental criteria, unit availability, features and benefits, market rents and current leasing specials.
    • Maintain current knowledge of the property’s competitor’s rental criteria, unit availability features and benefits, market rents and current leasing specials.
    • Prepares all advertising and outreach materials with assistance from Community Manager.
    • Respond to inquiries regarding unit availability and property information while creating excitement for, and encouraging the prospect to schedule, an appointment to visit the property.
    • Maintain current prospect and leasing data on the property’s guest card and in its property management system.
    • Update and maintain weekly occupancy reports and Executive Summaries.
    • Ascertain the prospective resident’s needs, wants and financial parameters with regard to housing and conduct leasing tours of units which meet those needs, wants and financial parameters.
    • Encourage prospective residents to complete the project’s rental application and submit a security deposit to “hold” a specific apartment. Communicates with applicants by completing cancel, deny letters, to be set the same day.
    • Submit prospect’s application to the community’s screening company and presents results to Community Manager as required.
    • Perform daily follow-up of clients, leads and files; submit to Satisfacts.
    • Prepare lease-related paperwork in an accurate and timely manner and obtain the signature of the Community Manager and the resident on the Residential Lease.
    • Review with new residents all lease related documents including, but not limited to, the Residential Lease, addenda and Rules and Regulations and, with the new resident, conduct a formal move-in inspection and home orientation.
    • Ensures quality of cleanliness of all vacant units and common areas.


    • Assists in coordination of marketing activities designed to expose the property to the local community.
    • Collect competitors marketing and leasing information, specials, and occupancy/preleased information.
    • Update on-line listings daily or as needed, including but not limited to, Off-Campus listing, Craigslist,
    • Update and Coordinate Social Media networking and advertising.
    • Coordinate Off-Campus Housing Fair Display.
    • Perform all other duties as assigned.

    Resident Retention

    • Contact residents after work order completion for satisfaction check.
    • Assist Community Manager in coordinating the annual survey, move in survey, and pre-renewal survey.
    • Create and distribute monthly resident news letter
    • Coordinate resident events including Open House, 1st day of semester breakfast, finals pizza, safety meetings, and summer picnic.
    • Call and Email residents randomly for satisfaction check.



    Job Standards


    • High School Diploma or equivalent required.
    • Able to read, write, spell, perform basic math and speak and understand English.
    • Able to work with frequent interruptions.
    • Proven record of success in leasing and a personal commitment to customer service and Fair Housing practices.
    • Knowledge of office practices, procedures, systems and equipment including, but not limited to, Microsoft applications Word, Outlook and Excel.
    • Good interpersonal skills including the ability to communicate clearly and effectively.
    • Sensitivity while interacting with diverse groups of people.
    • The ability to self-motivate and work independently in the pursuit of personal and team goals.
    • Commitment to protect personal, property and other confidential information.
    • Possess the ability to interact tactfully with residents, staff, owners, other management personnel, corporate representatives, vendors and the general public.
    • Understand and adhere to organizational policies and procedures.
    • Maintain a neat, well-groomed and professional appearance.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed