Great Lakes Management

  • Manager Assistant/Housekeeper

    Job Locations US-MN-Minneapolis
    Posted Date 2 days ago(7/20/2018 10:41 AM)
    Job ID
    2018-1283
    # of Openings
    1
    Category
    Health Care
  • Overview

    University Village is a busy, energy-filled housing complex on the University of Minnesota-Minneapolis campus.  We have a full-time position available as a Manager Assistant/Housekeeper.  This position will split time between the two roles. As the Manager Assistant, this position will show and lease rental units to prospective residents and assist and support the Community Manager in the marketing of the community.  In the Housekeeping role, this position will be responsible for maintaining the cleanliness of our campus and ensuring that visitors, residents and families have a positive impression.  Additional duties include cleaning of common areas, project cleaning and seasonal cleaning duties as assigned.  

    Responsibilities

    Leasing

    • At all times, utilize Fair Housing standards and practices as defined by state and federal law.
    • Insure that an adequate supply of printed leasing materials and, if available, promotional give-a-ways, is/are available to be given to prospective residents.
    • Maintain up-to-date knowledge of the project’s rental criteria, unit availability, features and benefits, market rents and current leasing specials.
    • Maintain current knowledge of the property’s competitor’s rental criteria, unit availability features and benefits, market rents and current leasing specials.
    • Prepares all advertising and outreach materials with assistance from Community Manager.
    • Respond to inquiries regarding unit availability and property information while creating excitement for, and encouraging the prospect to schedule, an appointment to visit the property.
    • Maintain current prospect and leasing data on the property’s guest card and in its property management system.
    • Update and maintain weekly occupancy reports and Executive Summaries.
    • Ascertain the prospective resident’s needs, wants and financial parameters with regard to housing and conduct leasing tours of units which meet those needs, wants and financial parameters.
    • Encourage prospective residents to complete the project’s rental application and submit a security deposit to “hold” a specific apartment. Communicates with applicants by completing cancel, deny letters, to be set the same day.
    • Submit prospect’s application to the community’s screening company and presents results to Community Manager as required.
    • Perform daily follow-up of clients, leads and files; submit to Satisfacts.
    • Prepare lease-related paperwork in an accurate and timely manner and obtain the signature of the Community Manager and the resident on the Residential Lease.
    • Review with new residents all lease related documents including, but not limited to, the Residential Lease, addenda and Rules and Regulations and, with the new resident, conduct a formal move-in inspection and home orientation.
    • Ensures quality of cleanliness of all vacant units and common areas.

    Marketing

    • Assists in coordination of marketing activities designed to expose the property to the local community.
    • Collect competitors marketing and leasing information, specials, and occupancy/preleased information.
    • Update on-line listings daily or as needed, including but not limited to, Off-Campus listing, Craigslist, Collegerentals.com.
    • Update and Coordinate Social Media networking and advertising.
    • Coordinate Off-Campus Housing Fair Display.
    • Perform all other duties as assigned.

    Resident Retention

    • Contact residents after work order completion for satisfaction check.
    • Assist Community Manager in coordinating the annual survey, move in survey, and pre-renewal survey.
    • Create and distribute monthly resident news letter
    • Coordinate resident events including Open House, 1st day of semester breakfast, finals pizza, safety meetings, and summer picnic.
    • Call and Email residents randomly for satisfaction check.

    Cleaning

    • Vacuuming hallways, elevators and furniture
    • Washing inside glass doors and windows
    • Sweeping and/or mopping floors             
    • Cleaning and stocking supplies in restroom   
    • Dusting           
    • Rubbish/trash removal               
    • Washing / polishing woodwork and baseboards
    • Seasonal duties as assigned

    Qualifications

    • High School Diploma or equivalent
    • Minimum 1 year  housekeeping/cleaning experience
    • Ability to make responsible choices and decisions, and act in the resident’s best interest.
    • Ability to motivate oneself and work independently
    • Ability to be flexible and to work with other staff and residents
    • Knowledge of cleaning chemicals
    • Good work ethic
    • Ability to maintain confidentiality
    • Ability to read, write, spell, perform basic math and speak and understand English.
    • Ability to work with frequent interruptions.
    • Proven record of success in leasing and a personal commitment to customer service and Fair Housing practices.
    • Knowledge of office practices, procedures, systems and equipment including, but not limited to, Microsoft applications Word, Outlook and Excel.
    • Good interpersonal skills including the ability to communicate clearly and effectively.
    • Sensitivity while interacting with diverse groups of people.
    • Ability to self-motivate and work independently in the pursuit of personal and team goals.
    • Commitment to protect personal, property and other confidential information.
    • Possess the ability to interact tactfully with residents, staff, owners, other management personnel, corporate representatives, vendors and the general public.
    • Understand and adhere to organizational policies and procedures.
    • Maintain a neat, well-groomed and professional appearance.

    Physical Requirements (based on essential responsibilities)

    Must be able to frequently perform tasks such as, but not limited to, those listed below:

    • Bend and squat to the floor to pick up debris, trash containers, and to use cleaning tools and products, etc.
    • See objects within 35 feet to monitor work areas, i.e., determine areas that are in need of cleaning
    • Able to interpret colors to read warnings, labels, wires, etc.

     

    Must be able to continuously perform tasks such as, but not limited to, those listed below:

    • Move, push, pull and/or lift objects weighing 10 to 25 pounds.
    • Use hands and arms for simple grasping, pushing and pulling to sweep, mop, use containers of cleaning solution/chemicals, etc.
    • Perform tasks requiring actions of muscles or groups of muscles to walk, stoop, bend, lift, and to carry objects
    • Walk and/or stand for prolonged periods of time
    • Speak clearly and make self understood in face-to-face interactions
    • See objects closely to read directions, instructions, chemical warnings, etc.
    • Hear normal sounds and voices with some background noise to receive verbal instructions, answer telephones, communicate with others, etc.

     

    Environment

    Works indoors in a climate-controlled environment majority of the time.

     

    Working Hours

    Shifts are generally assigned but the employee must have the ability to work various shifts, weekends, holidays, evenings and/or overnights.  This position will be on a rotating schedule which includes weekends.

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