Great Lakes Management

  • Receptionist

    Job Locations US-MN-Hopkins
    Posted Date 1 week ago(8/10/2018 3:56 PM)
    Job ID
    2018-1302
    # of Openings
    3
    Category
    Administrative/Clerical
  • Overview

    The beautiful senior campus of The Glenn Hopkins is seeking a motivated, self-starter to join our team as a weekend receptionist!  The receptionist is responsible for providing excellent customer service and public relations needed for quality care and services to all customers.  Other responsibilities include answering and transferring all incoming telephone calls in a courteous and professional manner, serving as an information resource, and performing a variety of administrative duties as assigned.  You would serve as the center of communication during emergencies.  A strong background in customer service is a plus!

    Responsibilities

    •  Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others. To maintain confidentiality and sensitivity.
    •  Be conscious of our tenants’ safety by monitoring the Arial/Wanderguard systems and/or emergency response system. Monitor resident, visitor, and staff activity in the reception and lobby areas.
    •  Insure that Resident Assistants or other staff is responding in a timely manner to any situation that arises.
    •  Accurately take messages and pass them on to the relevant person in a timely manner. To insure that urgent matters are drawn to the relevant staff quickly and accurately.
    •  Insure security procedures are adhered to in maintaining keys and pagers for Resident Assistants and other staff, and in monitoring the security camera system.
    •  Must be knowledgeable of the services provided at The Glenn and to be able to advise individuals making inquiries.
    •  Respond to emergencies including Fire, Weather (Severe & Snow Storms), Power outages, Resident Elopement, 911 Calls following the site specific Policy and Procedures.
    •  Complete miscellaneous duties as assigned in time frame designated. These duties include, but are not limited to, copying, filing, typing, posting and/or distributing flyers, packing brochures, mailing   marketing or other materials, updating the marketing   database, maintaining office supplies, following a daily to-do list, and attending staff meetings.
    •  Adhere to all GLMC policies and procedures.

    Qualifications

    • Minimum 1 year receptionist experience with multiline phone system and High School Diploma or GED
    • Strong Customer Service Skills
    • Strong Communication Skills
    • Strong Problem Solving and Judgment Skills
    • Ability to relate to aging population
    • Computer skills with basic knowledge of Microsoft Office and Excel applications.
    • Pleasant phone manner with effective verbal and listening communication skills.
    • Able to read, write, spell, do basic math, speak and understand English.

     

    Physical Requirements (based on essential responsibilities)

     

    Must be able to frequently perform tasks such as, but not limited to, those listed below:

     

    • Sit, stand repeatedly during shift to respond to customers, phones, alarms and doors, etc.

    • Sit for prolonged periods of time
    • See objects within 10 feet to monitor work areas, computer monitors and security cameras

    Must be able to continuously perform tasks such as, but not limited to, those listed below:

    • Move, push, pull and/or lift objects weighing 10 to 25 punds
    • Use hands and arms for simple grasping, pushing and pulling drawers, wheeled office chair, manipulation of computer keyboard.
    • Perform tasks requiring actions of muscles or groups of muscles to walk, stoop, bend, lift, and to carry objects
    • Walk and/or sit for prolonged periods of time
    • Speak clearly and make self understood in face-to-face interactions and over the phone and paging systems.
    • See objects closely to read directions, instructions, computer screen, etc.
    • Hear normal sounds and voices with some background noise to receive verbal instructions, answer telephones, communicate with others, etc.

     Environment:

    • Works indoors in climate-controlled environment majority of time.

     Working Hours:

    • The work schedule and hours may vary from week to week. The Receptionist will be required to work weekends and holidays and may be required to work beyond their normal schedule.

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