Great Lakes Management

  • Assistant Community Manager (Laurel Village)

    Job Locations US-MN-Minneapolis
    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-1309
    # of Openings
    1
    Category
    Management
  • Overview

    The Assistant Community Manager will assist and support the Community Manager in conducting duties and performing responsibilities related to managing a multi-family property with commercial and retail entities in a fast -paced downtown/urban setting.  This position is full-time.

    Responsibilities

     

     Resident Services:

    • Assist the Community Manager with resident concerns, related issues, problem solving, etc. Communicate all operational issues with the Community Manager.
    • Review daily Security Reports and report any issues to the Community Manager and assign lease violation letters as needed.
    • Maintain a high level of standards in Customer Service.
    • Communicate all significant maintenance issues to the Community Manager.
    • Assist with planning, scheduling, preparation and implementation of resident functions including, but not limited to, Holiday Resident Party, National Night Out, corporate account gatherings and any other events held throughout the year.

     

    Accounting & Accounts Payable:

    • Review Rent Roll, Tenant Ledger and Lease Expiration Reports sent from GLMC for accuracy and communicate changes to GLMC Accounting.
    • In the Community Manager’s absence, review and approve the Weekly Marketing Reports for the property.
    • Process all Security Deposit Dispositions and forward them to the GLMC Accounting. Compare availability and rent spreadsheet to account for all of the move out’s. Check final balances. Apply any cleaning, damage or miscellaneous charges at the time of move out.
    • Post rents, concessions and miscellaneous tenant charges on property management spreadsheets on a monthly basis and communicate any rent or concession changes to GLMC Accounting.
    • Make regular bank deposits and provide GLMC Accounting with required deposit information.
    • Manage the rent collection process; sending late rent letters and posting late rent charges, and communicating significant collection issues to the Community Manager. This includes collection and reporting of Retail balances.
    • Initiate eviction proceedings for non-payment of rent or other lease violations when necessary or as directed by the Community Manager.

     

    Payroll:

    • Review payroll for all non-exempt team members and forward approved timesheets and Time off Request forms to the Community Manager. In the Community Manager’s absence, review, approve and submit payroll to GLMC for all site-staff.

     

    Leasing:

    • Maintain current knowledge regarding apartment floor plans, availability, rates, leasing specials and features.
    • Assist the Community Manager in monitoring client files to ensure that the leasing staff is quickly processing the application and lease signing.

     

    Other Responsibilities:

    • Assist the Community Manager with parking and towing issues as well as resident, retail and vendor calls.
    • Assist with common area and exterior inspections and all aspects of property management and maintenance.
    • Maintain and safeguard confidential resident, staff and property information.
    • Remain flexible, receptive and adaptive to change.
    • Understand and apply basic principals of good housekeeping, maintenance and safety.
    • Attend staff, corporate, resident and vendor meetings as required.
    • Perform other related duties as requested by the Community Manager or corporate representative(s).
    • Assist Community Manager with the monthly Variance report. Complete data entry with month’s current numbers and conduct any necessary research.
    • Assist Community Manager with the Quarterly Income Comp report.
    • Assist Community Manager with the monthly Occupancy report.
    • On-call for Security questions during off-hours.

    Qualifications

    • High School Diploma or equivalent required; some college preferred.
    • Property management, leasing, customer service and/or supervisory experience required.
    • Working knowledge of Microsoft applications Word, Outlook and Excel.
    • Knowledge of basic property management accounting practices and procedures.
    • Knowledge of basic building maintenance, landscaping and grounds and housekeeping practices and procedures.
    • Ability to organize and prioritize work projects.
    • Ability to maintain resident, financial and other confidential information.
    • Possess the ability to interact tactfully with residents, staff, owners, other management personnel, corporate representatives, vendors and the general public.
    • Follow and adhere to organizational policies and procedures.
    • Must possess a valid driver’s license, acceptable driving record and access to a vehicle and the state-mandated level of automobile insurance.
    • Able to read, write, spell, perform basic math and be fluent in English.
    • Maintain a neat, well-groomed and professional appearance.

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